At Gentleman’s Wardrobe Store, we understand that the discerning gentleman values not only impeccable style but also a seamless and sophisticated shopping experience. Our policies are designed to reflect our commitment to excellence in every aspect of your journey with us.
Shipping Information
Order Processing: All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Cost | Delivery Time | Notes |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after dispatch | Recommended for timely delivery |
| Free Shipping | EMS | Free for orders over $50 | 15-25 business days after dispatch | Economical option for larger orders |
International Shipping: We proudly serve customers worldwide (excluding select regions in Asia and remote areas). Please note that customs duties and import taxes are the responsibility of the recipient and are not included in our shipping costs.
Returns & Exchanges Policy
Policy Summary: We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.
Eligibility Requirements
- Return request must be made within 15 days of delivery confirmation
- Item must be in original condition: unworn, unwashed, and undamaged
- All original tags must be attached
- Item must be in its original packaging
- Proof of purchase (order number) is required
Non-Returnable Items
For hygiene reasons, the following items from our collections cannot be returned or exchanged:
- Belts & Underwear (intimate apparel)
All other items including Polos, Hoodies, Outerwear, Accessories, Hats & Bags, Pants, Shorts, Shirts & Tops, Sweatshirts & Quarter Zips, and Tees & Henleys are eligible for returns and exchanges following our standard policy.
Return & Exchange Process
Step 1: Submit Your Request
Within 15 days of receiving your order, please submit a return or exchange request using the template below and email it to our customer service team at [email protected].
SUBJECT: Return/Exchange Request – Order #[Your Order Number]
EMAIL TEMPLATE:
Dear Gentleman’s Wardrobe Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Date of Delivery: [Date You Received the Package] Item(s) to Return/Exchange: – [Product Name], [Size], [Color] Reason for Return/Exchange: [Please specify] Preferred Resolution: [Refund / Exchange for (specify product and size)] Full Name: [Your Full Name] Email Address: [Your Email Address]
I confirm that the item(s) are in original condition with all tags attached and have not been worn or washed.
Thank you for your assistance.
Sincerely,
[Your Name]
Step 2: Receive Authorization
Within 2 business days, our customer service team will review your request and email you a Return Authorization Number along with detailed return shipping instructions.
Step 3: Ship Your Return
Package your item securely in its original packaging, include the original packing slip or a copy of your order confirmation, and clearly write the Return Authorization Number on the outside of the package.
Ship your return to:
Gentleman’s Wardrobe Store Returns
1767 Pearcy Avenue
Cedarburg, US 53012
Step 4: Processing
Once we receive your return, our quality team will inspect the item(s) within 3-5 business days. You will receive an email notification once your return is processed.
Refund Information
Refund Timeline
Refunds will be processed within 5-7 business days after we receive and approve your return. The refund will be issued to your original payment method.
Refund Method
| Payment Method | Refund Processing Time |
|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-7 business days to appear on your statement after processing |
| PayPal | 3-5 business days to appear in your PayPal account after processing |
Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, except in cases where we have sent the wrong item or a defective product.
Exchange Information
If you request an exchange for a different size or color of the same item, we will ship the replacement item once we receive and process your return.
If you wish to exchange for a different product, we will process a refund for the returned item, and you can place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected] with photos of the damage or defect. We will arrange a prepaid return label and expedite your replacement at no additional cost.
Need Assistance?
Our dedicated customer service team is here to ensure your Gentleman’s Wardrobe Store experience meets the highest standards of sophistication and satisfaction.
Email: [email protected]
Response Time: Within 24-48 hours during business days
We appreciate your trust in Gentleman’s Wardrobe Store and are committed to resolving any concerns with the discretion and excellence befitting the modern gentleman.