Returns & Exchanges

At Gentleman’s Wardrobe Store, we understand that the modern gentleman values not only sophisticated style but also a seamless and refined shopping experience. Our returns and exchanges policy reflects our commitment to ensuring your complete satisfaction with every purchase from our premium collections.

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

• Return request must be made within 15 days of delivery confirmation
• Item must be in original condition: unworn, unwashed, and undamaged
• All original tags must be attached
• Item must be in its original packaging
• Proof of purchase (order number) is required

Non-Returnable Items

For hygiene reasons, the following items from our collections cannot be returned or exchanged:

• Belts & Underwear (intimate apparel)

All other items from our collections including Polos, Hoodies, Outerwear, Accessories, Hats & Bags, Pants, Shorts, Shirts & Tops, Sweatshirts & Quarter Zips, and Tees & Henleys are eligible for returns and exchanges following our standard policy.

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, please submit a return or exchange request using the template below and email it to our customer service team at [email protected].

Step 2: Receive Authorization

Within 2 business days, our customer service team will review your request and email you a Return Authorization Number along with detailed return shipping instructions.

Step 3: Ship Your Return

Package your item securely in its original packaging, include the original packing slip or a copy of your order confirmation, and clearly write the Return Authorization Number on the outside of the package.

Ship your return to:

Step 4: Processing

Once we receive your return, our quality team will inspect the item(s) within 3-5 business days. You will receive an email notification once your return is processed.

Refund Information

Refund Timeline

Refunds will be processed within 5-7 business days after we receive and approve your return. The refund will be issued to your original payment method.

Refund Method

Your refund will be issued through the same payment method used for your original purchase:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement after processing
• PayPal: 3-5 business days to appear in your PayPal account after processing

Shipping Costs

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, except in cases where we have sent the wrong item or a defective product.

Exchange Information

If you request an exchange for a different size or color of the same item, we will ship the replacement item once we receive and process your return. If you wish to exchange for a different product, we will process a refund for the returned item, and you can place a new order for the desired product.

International Returns

As we serve customers worldwide (excluding select regions in Asia and remote areas), international returns follow the same policy. Customers are responsible for any customs duties or international shipping costs associated with returns.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected] with photos of the damage or defect. We will arrange a prepaid return label and expedite your replacement at no additional cost.